Stop Communications? Window

The Stop Communications? window is used to unsubscribe a customer from a campaign. In addition, this window can be used to review the user who unsubscribed the customer.

To access the Stop Communications? window, click the (Stop Communications) icon in the Lead Sheet panel.

To prevent additional communications from being sent for a proposal, enter the reason for unsubscribing from the campaign in the Reason field and click the STOP COMMS button. The Stop Communications? window closes, and the customer is unsubscribed.

In addition, the following information displays in the Recent Contact section of the Lead Sheet panel:

  • (Stop Communications) icon

  • Date the customer was unsubscribed

  • Entry in the Reason field on the Stop Communications? window

  • User ID of the employee who unsubscribed the customer

The following items are available on the Stop Communications? window.

Reason: Enter the reason for unsubscribing the customer.

User: The name of the employee who unsubscribed the customer displays.

Note - This field only displays if the customer has been unsubscribed.

Timestamp: The date and time the customer was unsubscribed display.

Note - This field only displays if the customer has been unsubscribed.

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